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Support and incidents

How to create and manage incidents and how to contact the support team.

4 articles
Create an incidentThe organisation's internal channel: types, fields and creation3 min readIncident tracking and resolutionThe three statuses, the reply thread and the history3 min readContact technical supportChannels, indicative times and what information to include4 min readCommon problems and solutionsThe 12 most frequent situations with diagnostic steps8 min read

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